Privacy Policy
Click A Chat (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
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Name
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Email address
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Phone number
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Company name
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Billing information
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Contact details provided through forms or chat
Customer Data (Client Visitors)
When you use Click A Chat services, we may collect information provided by your website visitors, including:
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Chat conversations
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Contact details submitted by visitors
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Lead qualification data
Technical Information
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IP address
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Browser type
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Device information
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Cookies and tracking data
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Website usage behavior
2. How We Use Information
We use collected information to:
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Provide and operate our services
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Deliver qualified leads to clients
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Improve customer experience
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Process payments and billing
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Communicate with users
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Provide customer support
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Enhance platform functionality
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Prevent fraud or misuse
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Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell personal information.
We may share information with:
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Service providers and technology partners
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CRM integrations selected by clients
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Payment processors
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Legal authorities when required
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Business partners for service delivery
All partners are required to maintain confidentiality and security.
4. Data Retention
We retain data only as long as necessary to:
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Provide services
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Meet contractual obligations
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Comply with legal requirements
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Resolve disputes
Clients may request deletion of their data at any time.
5. Cookies and Tracking Technologies
We use cookies to:
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Improve website performance
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Analyze traffic and behavior
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Personalize user experience
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Support marketing campaigns
Users can control cookies through browser settings.
6. Data Security
We implement industry-standard safeguards including:
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Encryption protocols
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Secure servers
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Access controls
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Monitoring systems
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Regular security updates
However, no system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
Click A Chat primarily serves businesses in the United States and Canada. Data may be processed in different countries depending on infrastructure providers.
We ensure appropriate safeguards for cross-border data transfers.
8. Your Privacy Rights
Depending on jurisdiction, you may have rights to:
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Access your data
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Correct inaccurate information
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Request deletion
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Restrict processing
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Object to data usage
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Request data portability
To exercise rights, contact us at: sales@clickachat.com
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors.
11. Changes to Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.
12. Contact Information
Click A Chat
Email: sales@clickachat.com
